as per PiP IoT Terms of Business.



If you have purchased Products from us, we will deliver the Products to you, by making the Products available for uplifting by you at our warehouse by the delivery date set out in the SOW or quote, or as soon as reasonably practicable thereafter. However, we cannot be responsible for any delays in delivery caused by third-party suppliers or for any other reason beyond our control. You will not be entitled to claim compensation or cancel your order due to delays in delivery.

Unless expressly agreed otherwise in the relevant SOW or quote, delivery terms shall be ex Works (Incoterms® 2010) our warehouse in Auckland, NZ. You bear all cost and risk in uplifting the Product from our warehouse to your desired destination.

Shipping cost

You are liable for all shipping costs including where we have prepaid shipping costs to your address at your request. Any Products we ship to you do not include any shipping insurance. We will invoice you all shipping costs, including insurance, where you have requested, and we have agreed to prepay costs of shipping Products to your address.

Discontinuance of supply and support

We shall be entitled at any time to discontinue the production, sale or distribution of any of our Products, to change the design, structure, functionality or any part of any of our Products and amend the Product or change any aspect of our service, warranty or other policies. We do not guarantee any level of continuing support for any current or discontinued Product including provision of replacement parts, repairs, bug fixes or firmware upgrades.

Transfer of risk and title

Any Products you order from us are your responsibility and risk from the time they are delivered to you ex Works our warehouse in Auckland. Ownership in a Product does not pass to you until you have paid all Charges for the Product and any other amounts payable in relation to the Product.